Guest Experience Ambassador, Patient Relations

About CarolinaEast Medical Center

CarolinaEast Health System is dedicated to quality and compassionate care across the Coastal Carolina region. The flagship of the health system is a 350 bed full service medical center housing a complete complement of inpatient and outpatient services with the latest technology. CarolinaEast Health System employs 2,500 dedicated team members. We have physician practices in various specialties spanning four counties. Our employees create a culture of excellence that connects our patients to the same level of care that is usually found at larger medical centers while maintaining a friendly, community feel throughout our facilities. CarolinaEast offers a comprehensive benefits package to all full time employees as well as benefits to part time plus and part time employees. 

Job Summary: The Guest Experience Ambassador serves as a vital communication and support link for our patients and families. He/she will promote positive customer service and customer (guest) relations within the Health System by offering direction, providing information to our customers, and displaying a professional, compassionate, and caring attitude when interacting with our customers.

Minimum Requirements: Associate’s degree or equivalent preferred. Additional education in customer service beneficial. One year of previous or related work experience. Previous receptionist experience preferred, or experience in dealing with the public. Experience in a healthcare position beneficial. Possesses the ability to effectively communicate with anxious patients’ families and employees in stressful situations. Demonstrates discretion and diplomacy when interacting with hospital employees, medical staff, and other customers. Must possess critical thinking skill in order to anticipate the needs of our guests and provide solutions. Possesses the ability to identify potential patient/customer concerns and notifies the appropriate manager. Must be able to demonstrate the knowledge and skills necessary to communicate appropriately to the age of the customers served throughout the organization. Reports improvement opportunities to the Patient Relations Director for Patient Experience Team consideration.