Help Desk & Operations Specialist, Information Systems

About CarolinaEast Medical Center

CarolinaEast Health System is dedicated to quality and compassionate care across the Coastal Carolina region. The flagship of the health system is a 350 bed full service medical center housing a complete complement of inpatient and outpatient services with the latest technology. CarolinaEast Health System employs 2,500 dedicated team members. We have physician practices in various specialties spanning four counties. Our employees create a culture of excellence that connects our patients to the same level of care that is usually found at larger medical centers while maintaining a friendly, community feel throughout our facilities. CarolinaEast offers a comprehensive benefits package to all full time employees as well as benefits to part time plus and part time employees.

Job Summary: Serves as first level support in the IS department. Triages and handles calls, incidents, and requests of staff, physicians, and vendors. Records information, resolves or escalates to appropriate personnel, and provides status updates to users. Delivers operational support of daily operations for the IS department.

Minimum Requirements: Associate’s degree in Information Systems or related discipline. Work experience of no less than five years may be considered equivalent. Three years of experience working with computer equipment.